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Transforming Patient Safety with AI/ML
At iCUBE, in collaboration with the GSA Centers of Excellence (CoE) Technology Transformation Services (TTS) and the Agency for Healthcare Research and Quality (AHRQ), we developed a prototype for modernizing the Quality and Safety Review System (QSRS) — a national platform used to identify and track Hospital Acquired Conditions (HACs) such as infections, falls, and surgical complications.
Traditionally, human abstractors spent over an hour reviewing each patient case file, sometimes thousands of pages long, to answer complex medical questions. This manual process was slow, costly, and prone to human error.
Through the integration of Artificial Intelligence (AI), Machine Learning (ML), and Optical Character Recognition (OCR), we transformed this process:
✓ Speed & Scale: Automated abstraction reduced review time by over 6000%, enabling 20 patient records to be processed in just 9 minutes.
✓ Accuracy: AI/ML models improved HAC detection accuracy to 90–95%, surpassing manual review rates.
✓ Cost Efficiency: Data abstraction costs dropped to as little as $5–$8 per case, saving millions annually.
✓ Patient Safety Impact: Faster, more reliable data enabled hospitals and CMS to identify risks earlier, implement preventive measures, and reduce penalties tied to HAC rates.
✓ Future Ready: The solution is designed to integrate with Electronic Health Record (EHR) systems, empowering healthcare providers to monitor patient safety in real time. Hands-on mentorship and design coaching to build internal capability and support lasting transformation.
This joint effort between iCUBE, AHRQ, and GSA CoE/TTS demonstrates how advanced analytics can revolutionize healthcare, turning labor intensive processes into scalable, intelligent systems that improve outcomes for hospitals, regulators, and patients alike.
Client Testimonial
"iCUBE exceeded task order requirements for quality, demonstrating extraordinary attention to detail in developing and testing AI/ML algorithms. Their proactive management, innovative workarounds, and customer‑oriented approach ensured deliverables were consistently ahead of schedule, under budget, and of exceptional quality. By leveraging subject matter expertise and advanced analytics, iCUBE strengthened data accuracy, improved patient safety outcomes, and provided lasting value to the Government. Based on their performance, I would recommend them for similar requirements in the future.”
