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iCUBE delivers end-to-end Human-Centered Design solutions that align with federal standards and agency priorities. Our approach integrates research, design, and validation to ensure solutions are usable, accessible, and actionable—supporting both mission outcomes and public trust.
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Elevating Federal Case Management with Human-Centered Design
iCUBE collaborated with the Administrative Office of the U.S. Courts (AO), leading a Human-Centered Design (HCD) process evaluation to support the modernization of their Case Management System — a national platform used by district, bankruptcy, and appellate courts.
The iCUBE HCD team conducted a comprehensive review of design activities, work products, team roles, and ceremonies across the program. We facilitated deep cross-functional engagement, mentored staff in best practices, and co-created a clear path forward using modern product design principles.
✓ Clarity & Alignment: A shared understanding of how design work is scoped, prioritized, and delivered across pods, roles, and feature areas.
✓ Actionable Insights: A structured audit of HCD work products and meetings, with tailored recommendations for immediate improvement.
✓ Modern Process Blueprint: A visual comparison of original, proposed, and ideal HCD workflows showing how work can move faster, with greater collaboration and user focus.
✓ Interactive Report: A dynamic, Figma-based report experience that allowed stakeholders to explore findings, flag priorities, and generate FigJam templates for action planning and workshops.
✓ Team Empowerment: Hands-on mentorship and design coaching to build internal capability and support lasting transformation.
This effort equipped AO with a practical, scalable roadmap to elevate how design work is planned, executed, and connected to user outcomes, enabling faster delivery, stronger alignment, and a more modern, responsive case management experience for the federal judiciary.
Client Testimonial
“iCUBE’s integration of human centered design into the AO Courts Case Management Modernization effort was particularly valuable. Their executive briefing gave leadership a clear understanding of deficiencies in our MVP approach and outlined tactical and strategic steps to incorporate HCD into ongoing development. They addressed the evolving dynamics of the project with thoughtful recommendations and crafted highly visual, instructive reports that highlighted challenges and blockers while providing practical tactics to overcome organizational barriers to HCD adoption.”
