Duties:
Develop prototypes, services blueprints, mock-ups based on the current state assessment and desired target state and collaborate with cross-functional teams to create visually appealing and user-friendly designs, which includes:
- Perform User Research to ensure right questions are asked in order to get the right answers during the discovery phase of the project.
- Conduct Data Discovery phase sessions with stakeholders, build Data Flow Diagrams (a major starting point and input for further data analysis and data modeling).
- Gather Requirements from stakeholders, assess current state.
- Design the User Journey Maps to better understand the end users' journey, identify pain points and issues that need to be addressed in order to propose the best viable solution.
- Plan and Execute Co-creation Workshops with stakeholders in order to propose the best viable solution for a given problem.
- Build a Digital Prototype of a "to-be" user journey, create a presentation.
- Present the Prototype Solution to the stakeholders, gather the feedback to ensure that the solution is effective, usable, and meets the needs of the target audience.
- Design Service Blueprints to reflect the stakeholders perspective and coordination of multiple departments (omnichannel experiences, multiple touchpoints and cross-functional efforts, including all underlying resources and processes).
- Present Service Blueprints to the client, make the necessary adjustments and finally deliver it to the client.
In addition, the candidate shall be:
- Proficient in building using customer journey mapping using: MS Visio, Lucidchart, OmniGraffle, Miro, etc.
- Proficient in creating wireframes and prototypes using: Figma, Invision, UXPin, Adobe XD, Sketch, Axure or similar tools to work with developers to provide accurate design specifications.
- Experience in using and building appealing video presentation such as: Adobe After Effects, Vimeo, Visme, etc. to create motion graphics, animations, infographic videos, etc.
- Strong knowledge in using web analytics and customer feedback survey tools: Google Analytics, Adobe Analytics, and Google Forms, Qualtrics for data analysis to inform design decisions.
- Proficient in Adobe Creative Suite, including Photoshop, Illustrator, and InDesign.
- Develop and maintain design systems and style guides.
- Conduct CX related user research and usability testing to gather insights for design improvements.
- Collaborate with developers to ensure seamless implementation of designs.
- Familiarity with SCSS for efficient and modular CSS development.
- Experience working with SharePoint for design collaboration and document management.
- Knowledge of RESTful APIs for integrating design elements into web applications.
Qualifications:
- Bachelor's degree in Business Analysis, Graphic Design, Interaction Design, or related field
- Proven experience as a Business Analyst, Service Designer or similar role
- Strong portfolio showcasing a range of design projects
- Proficient in industry-standard design software and tools, including Adobe Creative Suite
- Excellent communication skills and ability to effectively collaborate with cross-functional teams
- Detail-oriented with strong problem-solving skills
- Ability to prioritize tasks and meet deadlines in a fast-paced environment
- NN/g UX Certification is a big plus
If you are a creative individual who can focus on comprehensive understanding of organization's service and the underlying resources and processes, easily discovering weaknesses and opportunities for optimization, providing strategic benefits for the business, with a passion for designing visually appealing and user-friendly experiences, we would love to hear from you. Apply now to join our dynamic team of designers!
