Larissa Khon

Larissa Khon is a senior business analyst, UX/Human-Centered Design (HCD) practitioner, and executive leader with 19+ years of experience in business analysis, UX research, digital product delivery, quality management, and organizational leadership. She specializes in translating user needs, business goals, complex federal requirements, and technical considerations into practical, accessible, and high-quality digital solutions.

She has led and supported discovery, research, design, modernization, and delivery efforts for federal organizations including the Department of Housing and Urban Development (HUD), General Services Administration (GSA), Administrative Office of the U.S. Courts (AOUSC), Department of Health and Human Services (HHS)/Agency for Healthcare Research and Quality (AHRQ), Centers for Disease Control and Prevention (CDC), U.S. Department of Agriculture/Foreign Agricultural Service (USDA/FAS), Consumer Product Safety Commission (CPSC), National Archives and Records Administration (NARA), and other federal agencies. Her work spans public-facing digital services, enterprise applications, financial systems, and complex modernization initiatives.

Her expertise spans business analysis, UX/HCD, quality assurance, accessibility, Agile delivery, requirements analysis, user research, usability testing, and product improvement, including experience with Extreme Programming (XP), rapid delivery environments, and accelerated 24-hour sprint cycles. She has worked across AWS, Microsoft Azure, Drupal, WordPress, Webflow, Oracle APEX, .NET, Java, and many other platforms. Her strong technical understanding enables her to quickly grasp technical language, communicate effectively with development teams, and translate complex technical concepts into clear business requirements and actionable solutions.

As Chief Operating Officer of iCUBE, Larissa leads operations, delivery, quality, resource coordination, client engagement, and continuous improvement. She provides executive oversight of the company’s Quality Management System (QMS), helping ensure the quality, accessibility, consistency, and compliance of deliverables across the organization. She played a key role in developing iCUBE’s QMS and achieving CMMI Level 3, ISO 9001:2015, and ISO 20000-1:2018 certifications.

Larissa is known for building a strong bridge between clients and development teams, bringing together business, technical, UX, accessibility, and quality perspectives to ensure requirements, expectations, and technical considerations are clearly understood on both sides. She prioritizes clear communication, responsiveness, and client exceptions, while fostering accountability and collaboration to reduce ambiguity and deliver solutions that meet mission objectives and go above and beyond client expectations.